At Journey of Quran Academy, we are committed to providing high-quality Quran and Islamic education. We understand that sometimes a refund may be necessary. This policy explains the conditions for a refund, the process for requesting one, and the factors that may lead to a denial.

Refund Eligibility

You may be eligible for a refund under the following conditions:

• Trial Period:
  New users can receive a full refund within the first 7 days of their program to evaluate our services. However, this policy does not apply to students who have previously used a trial class and did not enroll in a course.

• Service Dissatisfaction:
  If you are not satisfied with the quality of our services, you may be eligible for a partial refund within the first 30 days of your enrollment. A valid reason for your request must be provided for our team to review.

• Technical Issues:
  A refund may be considered if there are persistent technical issues on our end that prevent you from accessing and benefiting from our services.

• Cancellation:
  If you choose to cancel your enrollment within the first 30 days, you may be eligible for a partial refund. After this 30-day period, cancellations do not qualify for a refund.

Conditions for Refund Denial

A refund will not be granted in the following cases:

• Violation of Terms: If a user has violated our Terms of Service.

• Course Completion: If a user has already completed a significant portion of the course material.

• Policy Abuse: We reserve the right to deny a refund in cases where we suspect an abuse of our refund policy.

How to Request a Refund

To submit a refund request or for any inquiries, please contact our customer support team at admin@journeyofquranacademy.com. Your request will be reviewed for its authenticity, and you will be contacted with a decision.